Maintenance Problem

 

Q: Which country/city that 3C EASY have provided the maintenance service?

A: Countries that we currently support include China, Hong Kong, America, Canada, Malaysia, Vietnam, Indonesia, Thailand, Brunei, and other Southeast Asian countries. (We are trying open to more countries and cities.)

 

Q: All of the mobile phones can be repair by 3C EASY?

A: 3C EASY currently provide the maintenance service for Apple, Samsung, Huawei, XiaoMi, Oppo, Vivo, and other mainstream brands. You can either choose for home repair or store maintenance.

 

Q: Does the mobile phone maintenance charge for the home repair and inspection fee?

A: Currently mobile phone maintenance is free of inspection fee, home repair service RM50 per time.

 

Q: Are the replacement accessories original? Why are your prices cheaper than in other shops?

A: 3C EASY promise that the quality of all the replacement accessories can be guaranteed. We constantly optimize the process to reduce user maintenance costs, and truly transparent maintenance, affordable.

 

Q: How long is the warranty period for replacement accessories after the phone is maintenance?

A: After the maintenance of replacement accessories has been done, if the same fault point is caused by non-human causes, corresponding warranty is provided according to the accessories you choose to replace for 180 days or one year.

 

Q: How many several ways does 3C EASY currently have to make an appointment for maintenance?

A: You can make an appointment by logging into www.3ceasy.com or you can call 1300888818 which is the official service hotline.

 

Q: Is there a fee to pay when placing an order?

A: There is no charge for placing an order; you only need to pay after the maintenance is completed.

 

Q: I am free tomorrow at X o’clock; could the maintenance engineer come at X o’clock?

A: Hello, the maintenance engineer's home repair time is 11:00-21:30 daily. After you place your order, 3C EASY will confirm the order with you at the first time, and the customer service/ maintenance engineer will contact you as soon as possible to confirm with you about the time for home repair.

 

Q: What is the difference between the external screen and the internal screen?

A: If the screen is broken, but the image can be displayed normally, normal touch means that it is just an external screen problem. If the image is not displayed and the internal screen is cracked or show normal display but the touch is not working, liquid leakage, flower screen, etc. It means that there is a problem with the internal screen. This judgment is only the basic judgment standard, which is subject to the inspection by the maintenance engineer.



Time for Publish:20/6/2019 9:21:48 AM
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Working Hour

11:00-21:30